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Customer Success Rep

Location

San Francisco, USA

About Pay By Group

Pay By Group helps the world’s consumers and merchants transact more easily. Our primary product offering is a checkout option that allows people to pay a merchant together for a shared purchase, expense, or cost. We work with global merchants in a variety of verticals from travel to ecommerce. Our clients include brands like TripAdvisor, Red Lion Hotels, and others. We have a separate and distinct product in the healthcare space, where our clients include the largest healthcare company in the United States. Our products are seen and used by millions.

Our mission at Pay By Group is to bring people together. Today, Pay By Group is active on merchant sites across the Americas, Europe, and Oceania. We have built a reputation for customer service excellence and intend to maintain that trust with both consumers and merchants alike.

We plan to grow aggressively in 2019. If you have a positive, proactive, startup mentality, and are interested in joining a business at the forefront of the payments industry, we encourage you to apply today.

The Role

You will manage and respond to all inbound support tickets from both end users and partner businesses. Support tickets come in via email, phone call, or web form via our Zendesk help center. Common support issues range from anything as simple as login problems (forgotten username, etc) to more complex payment problems like collecting evidence to combat a chargeback. You’ll also need to manage and update our online support center / knowledge base to help users help themselves. Initially, support tickets will not take up 100% of your time at Pay By Group. Some days it won’t even take 50% of your time. QA and working with engineers to hunt and fix bugs is a key part of this role when you’re not working on support.

Opportunity for Advancement

A successful hire will move into a full time operations management, product, or QA role as they grow with the company.

Responsibilities

Requirements

Pay By Group is committed to diversity in its workforce and is proud to be an equal opportunity employer. Pay By Group does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Pay By Group will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco’s Fair Chance Ordinance and similar local laws.

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